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Service Performance Management Analyst – United Kingdom – TS/SCI with Polygraph – POC in Listing

Posted by on January 13, 2022

To apply to this job, contact .

Service Performance Management Analyst – United Kingdom - TS/SCI with Polygraph

Job Profile:


Program/Project Operations P3

JR Type:



Job Category:


Project and Program Management

Minimum Clearance Required to Start:


TS/SCI with Polygraph

Percentage of Travel Required:



Type of Travel:



Project Name:


All Spark

Referral Bonus Plan:


Job Description:



What You’ll Get To Do:


The Performance Management Analyst is a multifaceted role working in at a customer location supporting the implementation and management of performance metrics across multiple providers to ensure adherence to ecosystem processes. The analyst is responsible for leading implementing, maintaining, and delivering of the Performance Management outcomes, including design and implementation of performance metrics, recommendations for service level measures, and the continual service improvement (CSI) program at the site.


More About This Role:


Understands the Customer’s business and the impact of delivery teams on its ability to succeed


Monitor day-to-day operations of the Performance Management process at site and service while driving service excellence through quality deliverables


Defines, implements, and monitors proactive and reactive metrics that provide awareness and reveal opportunities for improved performance and efficiencies


Influence Service Level Management process at the site, including the collection, analysis, and reporting of contractual service level results


Analyzes data and identifies trends which indicate risk in achieving the customer’s business and strategic objectives


Optimizes performance of services, Managed Service Providers, and processes to create and increase value for the Customer


Provides performance metrics presentations and analysis for site stakeholders


Supports the CSI program through identification and implementation of opportunities to improve performance


You’ll Bring These Qualifications:


Information Systems, Statistics, Business, Management, or related field


10 years’ work experience in IT Service Management


Minimum of 6 years’ relevant work experience and leadership in IT Performance Management, Data Scientists, or related discipline


Maintain a ServiceNow Systems Administrator certification


Maintain an ITIL 4, ITIL v3/2007, v3/2011 course with Foundation Certification, and experience using, managing, or implementing ITIL practices


Proficient with ServiceNow applications of Incident, Problem, Event, Change and Request, Configuration Management Database (CMDB), Service Lifecycle Management (SLM), Performance Analytics, and Tableau


Successful teamwork experience and demonstrated leadership abilities


Capable of designing and constructing new processes for data modeling and production using prototypes, algorithms, predictive models, and custom analysis


Experience administering and using data visualization tools to synthesize and analyze large multi-system data sets


Considered a forward-thinking leader in Performance Management and CSI, measurement, and reporting methodologies


Skilled at working collaboratively in a complex environment and driving performance achievement and improvements


Data-driven mindset of service excellence and customer satisfaction


Strong skills in data analytics and report design and presentation


Service Integration and Management (SIAM) implementation and operations


Strong verbal and written communications skills


Ability to brief data to a large audience including Executives and key Government stakeholders


These Qualifications Would be Nice to Have:


Six Sigma Green Belt


Experience working with Government clients







What We Can Offer You:


We’ve been named a Best Place to Work by the Washington Post.


Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.


We offer competitive benefits and learning and development opportunities.


We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.


For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Company Overview:


CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.


As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. As such, any offers of employment may be contingent upon COVID-19 vaccination or an approved accommodation. All new hires are required to report their vaccination status.


Job Requisition ID


If you are qualified and interested in this position, email your resume to and include the Full Job Title and Job Requisition IDabove in the subject line


  • Location:
  • Salary: Not provided
  • Clearance Required: No
  • Spouse Friendly: No

To apply to this job, contact .