Member log on: Username Password

Senior Help Desk Technician

Posted by on May 3, 2021

To apply to this job, click here.

SR HELPDESK SUPPORT

Full Time

Desktop service support shall be provided on NIPR and SIPR networks, or in standalone, non-networked operating environment. All desktop technician personnel shall acquire and maintain NIPR elevated privilege tenant desktop administrator accounts for NIPR desktop service support performance. No less than five (5) of the ten (10) desktop technician personnel shall acquire and maintain SIPR elevated privilege tenant desktop administrator accounts for SIPR desktop service support performance.

  • Respond and resolve help desk tickets
  • Install and support Government furnished software and hardware
  • Service all tickets for installation and replacement of printer toner cartridges
  • Service all tickets for installation/replacement of printer fuser kits
  • Provide IAVA/STIG compliance for all supported laptops and desktops
  • Analyze network failures
  • Provide written evaluations, procedures, checklists and instructions for CIO approval
  • Provide technical advice and IT Acquisition planning support
  • Provide off-site support
  • Provide rapid response for Very Important Personnel (VIP)
  • The Contractor shall report hardware, server and SIPRNet failures/problems to CECOM G6 COR/IMO, APG NEC and AESD-W

Clearance:

  • Active Secret Clearance

Certifications:

  • CompTIA Security+ certification
  • DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)
  • DoD 8570.01 M Computing Environment Certified (MCDST:Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)
  • Computer Imaging/Reimaging Certification (Training provided by local Regional Network Enterprise Center)

Info

  • Location: Aberdeen Proving Ground, Aberdeen, MD 21005, USA
  • Salary: Not provided
  • Clearance Required: Yes
  • Spouse Friendly: No

To apply to this job, click here.