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Junior/ Mid-level Level USSOCOM Consolidated Service Desk/ Help Desk Technician (Tampa, FL/ Fort Bragg, NC ) (Requires Secret or TS/SCI Clearance) – POC in Listing

Posted by on July 24, 2021

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Job Title: USSOCOM Consolidated Service Desk/ Help Desk Technician

Experience Level(s):  Junior-level/ Mid-level

Location(s):  Tampa, Florida / Fort Bragg, NC

Deployments:  None

Clearance Required:  Secret level and TS/SCI level billets are available


Quiet Professionals, LLC ( is seeking multiple cleared Help Desk Technicians to work on a USSOCOM contract in Tampa, Florida or at Fort Bragg, NC.


Job Description: 


Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is familiar with industry standard desktop operating systems and office automation software suites. Junior HDTs must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. Junior HDTs must have experience troubleshooting core services (file, e-mail, print, web, portal and transport). Junior HDTs should be qualified to perform the following functions:

  • Serve as the initial point of contact for resolution of desktop/laptop related problems in a 56,000+ customer enterprise.
  • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
  • Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
  • Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.
  • Monitor network status remotely using several Network Management Systems, and create applicable work orders for discrepancy resolution as necessary.
  • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
  • Ability to install, maintain and troubleshoot network, system and application issues.
  • Knowledge of workstation hardware and Microsoft Technologies.
  • Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
  • Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.
Qualifications and Requirements:
  • Must hold Security + certification (certification shall not expire within the first 6 months of hire)
  • CompTIA A+ or Network + is also preferred, but not required
  • Current DoD Secret or TS/SCI security clearance


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  • Location:
  • Salary: Not provided
  • Clearance Required: No
  • Spouse Friendly: No

To apply to this job, contact .