Gemini 3 Group-3
About the Company
The Gemini 3 Group, Inc. (G3G) is an SBA 8(a)-certified and Economically Disadvantaged Women-Owned Small Business (EDWOSB) headquartered in Stafford, Virginia. G3G was founded in 2008. We currently provide program management, logistics, financial and budgetary management, administrative, business consulting, information technology and SharePoint development, systems engineering, inventory and asset management, and historical consulting support to Department of Defense (DoD) clients. At G3G, our product is support, and we strive to extend our Beyond the Ordinary brand of excellence—based on exceptional adaptability and a deep appreciation of America’s military—to every effort we undertake.
About the Role
Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
Collect and document of business requirements for project and process improvement/automation efforts
Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
Identify issues and risks
Bring inconsistencies and problems to the attention of management
Participate in the problem resolution
Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
Prepare incident details for post-mortem incident reviews
Extract reports and provide a high-level analysis of data for review
Maintain a complete understanding of and adheres to all IT policies and processes
Ability to pull data from GTG Tool.
Proficiency in JIRA and PEGA.
Able to identify policy gaps.
Ability to analyze and interpret data to improve processes.
Have three - five years of experience in project management or business processing.
Have SQL experience.
Required Education, Licenses and Certifications:
Have a Bachelors degree from an accredited college or university.
Security Clearance Requirements:
Active Secret Clearance