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USSOCOM Help Desk Technician (Tampa, Florida/ Fort Bragg, NC) (Requires a TS/SCI Clearance) – POC in Listing

Posted by on December 6, 2017

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Job                    Title: USSOCOM Help Desk Technician

Experience                    Level:  Mid-level/ Senior-level

Location:                    Tampa, Florida/ Fort Bragg, NC

Deployments:                   None

Clearance                    Required:  TS/SCI


Quiet                    Professionals, LLC (                  is seeking multiple Senior-Level Help Desk Technicians                  to work on a USSOCOM contract at Tampa, Florida.


Job                    Description:


Interfaces                  directly with supported end-users to provide hardware,                  software, network and applications problem resolution.                  Is familiar with industry standard desktop operating                  systems and office automation software suites. Junior                  HDTs must be able to clearly communicate via phone,                  portals and instant messaging with end users and                  technicians. Junior HDTs must have experience                  troubleshooting core services (file, e-mail, print,                  web, portal and transport). Junior HDTs should be                  qualified to perform the following functions:

  • Serve                    as the initial point of contact for resolution of                    desktop/laptop related problems in a 56,000+                    customer enterprise.
  • Troubleshoot                    research, diagnose, document, and resolve technical                    issues surrounding Windows XP, Windows 7, MS Office                    applications, email, other special applications,                    Internet connections, and hardware/peripheral                    equipment via telephone.
  • Document,                    track, resolve, and report on problems and work                    orders using Remedy Action Request database system.
  • Monitor                    networks, secure and non-secure; modify user                    accounts via Active Directory, submit changes to                    file management and peripheral devices via Remedy,                    escalate network incidents, provide direct support                    to USSOCOM customers located throughout the world.
  • Monitor                    network status remotely using several Network                    Management Systems, and create applicable work                    orders for discrepancy resolution as necessary.
  • Determine                    which special team can best resolve the problem and                    assign the task to the Desktop Support, Customer                    Support, Network Administration or System                    Administration Teams when a solution cannot be                    provided telephonically.
  • Ability                    to install, maintain and troubleshoot network,                    system and application issues.
  • Knowledge                    of workstation hardware and Microsoft Technologies.
  • Technical                    expertise in the setup, operation, and                    troubleshooting of all associated and follow-on                    operating systems.
  • Monitor                    secure and non-secure networks 24X7 and escalate                    incidents to system administrators, network                    administrators, computer security administrators and                    management teams for resolution.
Qualifications                    and Requirements:
  • Two                    (2) years of college and four (6) years of directly                    relevant Information Technology Service Desk                    experience (Professional Certifications may                    substitute for up to 1 year experience) or eight (8)                    years’ experience in lieu of education.
  • Must                    hold CompTIA A+, Security + or Network + with                    enrollment in Continued Education (CE) for that                    certification (which shall not expire within the                    first 6 months of hire);  Must achieve HDI                    Certification within six (6) months of hire.
  • Preferred                    Certifications: MCSA, MCP, CompTIA Security+ and                    ITIL V3 Foundations.
  • Must                    be familiar with Dameware and Terminal Services.
  • Must                    demonstrate excellent verbal and written                    communication skills.
  • Active                    TS/SCI.


Send                    Resumes Directly To:


  • Location:
  • Salary: Not provided
  • Clearance Required: No
  • Spouse Friendly: No

To apply to this job, contact .