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Customer Service Rep- FT Drum, NY – POC in Listing

Posted by on December 28, 2017

To apply to this job, contact .

Contact: Please submit resumes to 


JLMI is            currently seeking resumes for             an immediate position as a             Customer Service              Representative- FT Drum, NY.                


JLMI is a            leading multi-faceted and multi-disciplined logistics            services company having a global presence and capable of            providing logistics expertise wherever it is needed. For            more information, visit JLMIVA.COM.              


If              interested, please submit resumes to Janet Castrinos at     

JOB                        TITLE: Customer                        Service Representative JOB                      LOCATION: FT Drum, NY
Experience, Knowledge, Skills                      and Abilities Required:
  • Experience/knowledgeable                      using the electronic Transportation Operational                      Personal Property Standard (eTOPS) or Defense                      Personal Property System (DPS) an applicable                      forms.
  • Experience                      in consigning shipments in accordance with SDDC                      Personal Property Consignment Instruction Guides                      (PPCIG) – Domestic and International.
  • Must                      possess the appropriate verbal and written                      communication skills to conduct briefing on                      overseas, stateside, and PPM-DITY moves.
  • Write,                      type, or enter information into computer, to                      prepare correspondence, spreadsheets or other                      documents, using Microsoft Office Suite software                      (Word, Excel, PowerPoint).
  • Able                      to make decisions based on standing operating                      procedures (SOPs).
  • Ability                      to work with minimal supervision.
  • Must                      be able to work independently and part of a team.
  • Other                      duties as assigned.
  • Must                      be able to pass a background check.
  • Obtain                      and maintain a DoD CAC card
POSITION                        RESPONSIBILiTIES:                       
  • Provide accurate information                      concerning personal property shipments and                      storage, entitlements, regulations, and procedures                      to all customers.
  • Perform all functions for all                      military and civilian customers, to include                      inbound and outbound counseling, processing of                      personally procured moves, processing requests for                      extension of entitlements, requesting Exceptions                      to Policy (ETP), advising of excess costs (i.e.                      Over weight entitlement, special services), and                      assisting with claims.
  • Provide courteous and                      efficient personal property counseling services to                      include preparing and distributing documentation                      for all customers authorized government shipments
  • Counsel on all aspects of                      Vehicle Processing Center (VPC)
    • Provide a subject matter                      expert to counsel and brief all customers on Fort                      Drum (group or one on one) regarding personal                      property entitlements and responsibilities.
    • Prepare documentation to                      initiate and schedule personal property shipments                      and answer customer questions and inquiries in                      accordance with DoD 4500.9‐R Part IV (Defense Travel                      Regulation), the Joint Travel Regulation (JTR),                      the Personal Property Consignment Instruction                      Guide (PPCIG), and Service Supplements.
Salary                    is based on experience and qualifications.  We offer                    a competitive compensation and benefits package that                    includes health, dental, life insurance, direct                    deposit and more.

JLMI is an equal employment                      opportunity employer


contact                        information:
Please                      Submit Resumes to Recruiting@JLMIVA.COM;                      POC: Janet Castrinos;                     Phone: (804)733-0933; Fax:                    (804)733-0935.  If you wish to learn more about                    JLMI, visit our website at (

Janet Castrinos 

Jr.            Logistics Specialist/Recruiting Specialist/FSO

Joint            Logistics Managers, Inc.

5840            Allin Road Prince George, VA 23875

Tel:            (804) 733-0933

Fax:            (804) 733-0935


  • Location:
  • Salary: Not provided
  • Clearance Required: No
  • Spouse Friendly: No

To apply to this job, contact .