Julian Leander Walker 22200 Norma Street Perris, CA 92570 Phone (760) 613-1945 United States Citizen 507985058 E-mail julianwalker@ureach.com Qualifications Summary As a United States Marine veteran and Deployment Lead in the civilian sector I have leadership skills that have enabled me to be a very effective team leader and motivator. I have worked on many projects that required customer service to be paramount, and have been able to constantly develop and encourage the teams I have led to be efficient, tactful, and above all else sensitive to the customer's needs. I hold a Master's degree in Business Administration from the University of Phoenix. As a team member and team leader, I completed numerous research and business projects. The results added depth and breadth to an already demanding curriculum. The attached resume illustrates my knowledge of the information technology field and team management by the roles and responsibilities held. My qualifications are indicated by my formal education, affiliations and accomplishments. My personal determination and reliability is demonstrated by the quality of my work. Education * 2007 MBA University of Phoenix * 2005 Bachelor of Science in Business Management University of Phoenix Security Clearance: SECRET Work experience 07/09-Current ITT/Darlington Charleston, SC (72 hour work week) Field Operations Manager-Terry Blutcher 321-783-9875 May Contact Employer Customer Support Engineer (Clearance: Secret) Location: Iraq * Provided Level 2 support for end users with Windows Desktop problems, interpret and analyze needs of user environment and make necessary changes based on priority of needs and demands of mission. * Maintained and configured end-user computers to access and support the organization and create documentation to train users on necessary skills to accomplish goals. * Effectively communicate processes and procedures both in writing and orally to users at various sites in Iraq. 01/05-07/09 Kaiser Permanente Corona, CA (40hour work week) Senior Manager-Ted Armstrong 951-739-5354 May Contact Employer Network Security Analyst * Ensures that all requests for access to computerized systems and data are interpreted for correct need and analyzed for accuracy to ensure request meets security requirements for access. * Creates, modifies and deletes user profiles and other access controls. * Investigated and documented security incidents. * Works with KP-IT technical support to coordinate the system maintenance of the security database. 11/03-01/05 Wireless Facilities Inc. San Diego, CA (40hour work week) IT Coordinator-Chad Filean 214-251-6777 May Contact Employer Network Administrator * Upgrade and Configuration of Dell Laptops and Desktops * Troubleshoot and Repair Network Connectivity Issues * Data backup and migration * Provided tier two and three support for users nationwide * Systems Administrator/Helpdesk Support 12/01-04/03 Computer Science Corporation San Diego, CA (55 hour work week) Project Manager-Craig McCormick 858-232-8413 May Contact Employer Deployment Lead For San Diego County Transformation Project * Making sure all teams follow all distribution processes and requirements for hardware and software * Systems Administrator/Helpdesk Support for all San Diego County Offices * Providing Technical Support for San Diego County Employees * Troubleshooting and Repairing Network Connectivity Issues * Provide training to County employees in all aspects of operation of Microsoft Windows 2000 Professional and all required applications. * Making sure all teams produce and maintain all Pre-Field, Installation, and Post-Installation documentation. * Works with the Engineering team and Project Manager to distribute properly tested imaged systems and appropriate peripherals. * Provide documents, details, tools, software, and scripts for the teams. * Project Completion and Service Delivery Handoff - Responsible for maintaining proper documentation and service delivery handoff procedures for customer approval and determination of project completion as departments are completed. * Data backup and migration. * Conduct Asset Verifications and Surveys. * Manage the data conversion process, coordinating with customers and third-party vendors, including configuration, testing, and troubleshooting issues. * Assist the documentation team with the development of technical documentation. * Maintain application and industry knowledge base. 07/00-12/01 StoreRunner Inc San Diego, CA (40 hour work week) IT Coordinator-Kevin Smallen employer unavailable Network Administrator Windows 2000 Environment * Solely supported a LAN network for the Engineering department of 30 users * Created a daily data back-up scheme for the Engineering department utilizing ARC Server software. * Managed primary and back-up domain controllers for the Engineering department for access, usage and security. * Configured, supported and maintained five Compaq servers utilizing RibBoards, PC Anywhere and Terminal Services on a team of four. Consultantships 3/01-12/01 Electronic Data Systems San Diego, CA Systems Administrator/Helpdesk Support for the Navy/Marine Corps Intranet * Providing Technical Support from San Diego based call center for remote users nationwide. * Creating and Tracking Trouble tickets using Remedy Ticket Management Software. * Currently Assisting in the Creation of an Intranet-wide Knowledge Base for the Navy/Marine Corps Intranet Helpdesk Team. * Upgrading and Configuring Dell Desktops and Servers * Implementing and Heading Embarkables Team for the NMCI Helpdesk. * Troubleshooting and Repairing Network Connectivity Issues * Computer Based Training Manager 05/00-07/00 Pacific Life Insurance Newport Beach, CA * Upgrade and Configuration of Compaq Proliant 3000 Server and Desktops * Troubleshoot and Repair Network Connectivity Issues * Data backup and migration * Provided tier two and three support for more than fifty users in six locations nationwide. 02/00-05/00 Pacific Bell/SBC/Dell Anaheim, CA Network Administrator (CONSULTANT) * Lead a team of four in migrating more than one hundred workstations from windows 98 to Windows NT. * Managed a team of four providing technical support for more than one hundred end users utilizing Windows NT. * Build and configure replacement desktop and laptop computer systems. * Install, load, configure and test Windows NT, applications (including Exchange, Outlook, Schedule, Netscape Navigator, Internet Explorer, Microsoft Office Suite, WinFax, Visio, Backweb and Proprietary Software * Conduct Asset Verifications and Surveys 03/98- 02/00 Adidas Golf Carlsbad, CA Help Desk Technician * Provided technical support for ten workstations using Windows 98 and NT. * Managed a warehouse of fifteen shipping and receiving personnel. * Provided training on Windows 98 for a data entry team of fifteen. 08/93 - 07/04 United States Marine Corps Camp Pendleton, CA Aviation Ordnance Team Leader - Supervisor Electronic Maintenance Component Parts. Honorably discharged. Technical Summary: Windows NT/2000 Server Installation and Configuration; Windows 9x; MS Office 2000; PC Workstation Setup and Configuration; Hardware/Software Troubleshooting and Repair, Help Desk, Relocations, Remote Insight Boards, PC Anywhere, Ghost, ARCServer installation and configuration, Backup and Recovery, Linux Installation and Configuration, Visual Studio Installation and Configuration, MS Exchange Server2000, Remedy. Certifications * 2001 SAIC Win2K Server Administration * 2001 SAIC Exchange 2000 Administration * 2001 SAIC Active Directory Administration * 2000 Microsoft Certified Professional * 1999 NT Server Administration * 1998 Advanced Hardware Installation and Configuration Certification